Who are we?
Alinta is a proudly 100% family-owned uniform manufacturer and retailer, offering hundreds of schools across Australia and New Zealand quality, customised academic and sports uniforms.
Established in 1981 as a small family business, we have grown into one of the largest on-campus and off-campus Uniform Shop retailers with 70 retail shops, 90 online shops and hundreds of wholesale customers across Australia and New Zealand.
Alinta is a leader in the industry, offering next level in store and online services through a comprehensive on-campus or off-campus Uniform Shop. We have access to cutting edge innovative designs, hi-tech fabrics and accessory combinations that have lifted our garments to the next level. One of our many strengths is our custom built Alinta Advantage Retail and Production System. This exclusive, vertically integrated platform ensures that all partner schools have technology and communication that is second to none.
We are the Total Solution
Working with Alinta, all facets of a Uniform Shop - sales, retail shop fitting, staff, production and supply, management and support - are ready to be utilised. We provide the total solution. Partnering with Alinta, you will have access to:
- The Alinta Team; including the KP Design Team
- A designated Retail Supervisor
- A shop refurbish/fit-out
- A hassle-free customer experience for your families
- A purpose built retail point of sale system and online portal
- A highly customisable range of quality styles and fabrics to suit all climates at an affordable price
Our Qualifications and Experience
Proven track record of implementing and operating on-campus uniform shops
With over 70 retails shops and 90 online shops, we have a proven track record in implementing and operating Uniform Shops in cities and regional areas.
In-house Departments
All designs, fabric selection, graphics, pattern making, colour matching and ordering are performed in-house, allowing Alinta to work with your school every step of the way. Pricing, order processing, quality control, graphics, IT, customer support, receiving and dispatch are all handled in our head offices and warehouses.
The Alinta Team
Working with Alinta, you gain access to our highly qualified Alinta Team. The apparel and production division consists of designers, quality control officers, designated category production managers and warehouse teams. The retail management division includes dedicated retail supervisors, an IT department and an accomplished senior management team. We have a customer service team based in our call centre, as well as hundreds of dedicated staff members and shop managers working in our retail shops day-to-day.
In-house Departments
All designs, fabric selection, graphics, pattern making, colour matching and ordering are performed in-house, allowing Alinta to work with your school every step of the way. Pricing, order processing, quality control, graphics, IT, customer support, receiving and dispatch are all handled in our head offices and warehouses.
KP Design Team
As part of our in-house departments, Alinta is proud to advise that we have the KP Design Team. The KP Design Team has extensive experience in school wear, design trends and the latest fabrications. They have been highly sought after by leading independent schools. This service will manage total uniform rebranding and refresh projects. Their aim is to create a unique range that will bring your vision to life, enhance your school's image and exceed customer expectations.
Sportswear and Teamwear Specialists
Alinta has dedicated sportswear/teamwear specialists with extensive experience in providing the highest quality, most durable sportswear. We provide gear that exceeds the technical excellence expected by high level representative teams and players. We have supplied schools, clubs and teams up to the highest representative level for decades.
Established Production Partners
Alinta's production takes place in Australia and New Zealand, utilising local fabric where possible. We also have well established manufacturers based overseas.
Our Capacity and Capabilities
Having been in the manufacturing and the Uniform shop management industry for many years, we understand all areas that need to be addressed when coordinating a Uniform Shop. We offer a complete service to all our schools. This includes:
Your Designated Retail Supervisor
Communication between the school's management and Alinta is of paramount importance when considering the success of a Uniform Shop. To guarantee an effective relationship, each of our Uniform Shops have a designated Retail Supervisor. Alinta supervisors are individuals who are chosen for their skills, attention to detail and professionalism. Supervisors work directly with school principals, P&C's (Parents Association) and uniform committees to ensure the Uniform Shop effectively caters to the needs of the school community, and promotes the distinguished reputation of your school to the local community.
Your school's designated Retail Supervisor maintains regular communication with school management and school community through:
- Attendance at P&C (Parents Association) meetings as needed
- School newsletter notices
- Quarterly reports
- Orientation package inclusions
- Prospective students' orientation night speech
- Online noticeboard
Retail Shop Fit
We will refurbish your existing space or install a shop fit out where required. Alinta has transformed spaces ranging from small to large – and sometimes even unconventional - into professional retail stores conducive to a pleasant and efficient retail experience.
Flexible Trading Hours
We offer flexible hours based on the needs of the school community with extended hours during peak periods.
Strong Customer Service Focus
Alinta understands the importance of individual relationships with the school community. We offer customer support through our call centre and dedicated customer service team as well as nurturing relationships between families and our retail staff based in the Uniform Shop.
Our Capacity and Capabilities
Uniform Shop Retail Staff
We will employ experienced retail staff as required, with all shop staff management and costs covered by Alinta. We provide our retail staff with extensive, ongoing training.
Uniform Fittings
During the back-to-school period, we offer new and existing families uniform fitting appointments at the Uniform Shop. During the appointment, our uniform shop staff will prepare families for the school year by fitting all uniforms they require.
Strong Quality Control
Alinta has Quality Control Officers who manage pattern production, sizing specifications, fabric and accessories selection, colour and fabric matching.
Warranty
Alinta stands by the superior quality of our clothing, offering our reputation as your guarantee against any inferior workmanship. We offer 12 months warranty on all our garments, with any faulty garments repaired or replaced.
Flexible Return and Exchange Policies
Alinta offers customers a 12 month return and exchange policy.
Stock Monitoring and Ordering
New stock is purchased by Alinta and the assigned Retail Supervisor. We are able to maintain our stock levels through careful monitoring and the use of an automatic top-up system.
Technology and Alinta
Alinta has the most technologically advanced Uniform Shop Retail Operations Platform. This platform is custom built and caters to every need of a school community.
Online Portal
Individual customer accounts
Each customer can register an account that can be used in-store or online.
Order history
Customers can manage their order history and view all invoices through their customer account.
Optional saved payment details
Customers have the option to save their payment details to their account. This allows families to send students into the shop without a card needing to be presented at checkout. Saved payment details can be removed or changed at any time through the online portal.
Online shopping
Customers have access to the online shop 24/7.
Size charts and size videos
Customers have access to size charts for each product and videos to guide them through the measuring process if they would like to measure themselves at home.
Home Delivery or Click and Collect
Customers can place their order for delivery to their nominated postal address or Click and Collect from the Uniform Shop.
Layby payments
Customers can make payments towards their layby online.
Pre-orders
Customers can pre-order new or popular items.
Booking system
Customers can view the appointment calendar and book their fitting appointments online.
Technology and Alinta
On-Site Point of Sale System
EFTPOS facilities
All our shops have an EFTPOS terminal allowing customers to tap-and-go using their card, phone or smart watch.
Individual customer accounts
Each customer will have an account that can be used in-store or online. Customers can register online or with our staff in the Uniform Shop.
Optional saved payment details
Customers will have the option to save their payment details to their account. This allows families to send students into the shop without a card needing to be presented at checkout. Saved payment details can be removed or changed at any time through the online portal.
Laybys
Customers can place a layby and make payments overtime.
Pre-orders
Customers can pre-order new or popular items.
Full stock management
Our staff members can see available and in transit stock at any given time.
Second Hand
If required, Alinta is experienced in offering a professional second hand operation in collaboration with the P&C (Parents Association).
Contact
Please contact us for further information:
+612 4321 0433
sales@alinta.com
www.alintaapparel.co.nz
